Frequently Asked Questions
Everything you need to know about your Ashnikko merch order.
How long will it take for my order to ship?
Standard processing takes 3-5 business days. Once shipped, domestic orders typically arrive within 5-7 business days, while international shipping can take 2-4 weeks depending on your location.
What is your return policy?
We accept returns on unworn and unwashed apparel items within 30 days of delivery. Please note that limited edition drops and intimate apparel are final sale and cannot be returned.
How do I know which size to order?
Each product page includes a specific size chart. Our apparel generally follows standard unisex sizing unless otherwise noted in the product description. If you are between sizes, we recommend sizing up for a more comfortable fit.
Do you ship internationally?
Yes, we ship worldwide! Please be aware that international orders may be subject to customs duties and taxes, which are the responsibility of the customer upon delivery.
Can I change or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we can only make changes or cancellations within 1 hour of purchase. Please contact our support team immediately with your order number.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.